Frequently Asked Questions
- All
- Course Assessment & Certificate & Appeal
- Course Attendance
- Course Cancellation, Withdrawal, No-show, Refund
- Course Enrolment
- Feedback
- General Matters
- Grant / Payment / Billing
Sure, we are here to help. Our courses are aligned with the Progressive Wage Model and approved by the relevant government agencies. We are glad to share more details about each course and suggest the ones relevant to you or your company. Please Whatsapp Us or call us for quick responses.
- Company must be registered or incorporated in Singapore and;
- Applicant must either be a Singapore Citizen or Permanent Resident of Singapore or LTVP Plus holder
- Applicant should be taking the course for the first time under the current course title that they are taking
- Applicant must be aged 13 years old as per the calendar year
- Applicant must be a direct employee of the company under which they would be registering
- Applicant should be contributing CPF under this company for the day that they are taking the course
- Applicant must be fully sponsored by the Company for all costs associated with the training
- Company should be registered at least a month before the employee is taking the course
SSG reserves the right to check on the above criteria and request for documentations, in order to process the reimbursement of the funding to us. We will then redirect these requests to you. You agree to provide the documentations. We reserves the right to demand payment of the funding if SSG deems you did not meet the funding criteria.
đź‘Ť If you are pleased with our services, we would like to know.
đź‘Ž We want to hear from you if our services don’t meet your expectations.
Please share your feedback with us here, including your name, identification number (NRIC), and contact information, so we can contact you and address your feedback within 7 calendar days.
Alternatively, feel free to call us or WhatsApp us .
We reserve the right to levy a charge against the paid course fees on the learner/company who wishes to withdraw from the course:
- More than 2 weeks before commencement of class – No charges, refund 100% of the paid course fee before funding
- Less than 2 weeks before commencement of class – 50% charges, refund 50% of the paid course fee before funding
- Less than 1 week before commencement of class – Charges 100% of the course fee before funding, no refund of the paid course fee
We will refund the balance fee within 30 days of withdrawal. The refund will be issued back to the initial payment method.
With a valid reason (e.g. compassionate) and relevant proof of document(s), we will review the request for a full refund on a case-by-case basis.
For individual learners, you may submit your request to admin at adepco.com.sg
For corporate-sponsored learners, the corporate should inform your Sales Manager.
We reserve the right to apply an administrative charge of S$100.00 + prevailing GST for each no-show/ absence per learner. An absence refers to the learner’s not turning up for the entire course duration.
If a valid reason (e.g. compassionate) or relevant proof of document(s) is provided, we will review the request for full refund and void your registration with SSG, on a case-by-case basis. We will refund the balance fee within 30 days of approved request. The refund will be issued back to the initial payment method. We are not responsible for your SkillsFuture Credit refund request with SSG.
There’s no refund of fees paid if the learner is absent for a partial of the course.
For individual learners, you may submit your request to admin at adepco.com.sg
For corporate-sponsored learners, the corporate should inform your Sales Manager.
We reserve the right to cancel or postpone any course run due to unforeseen circumstances. If a course run is cancelled or rescheduled, you will be notified via email 3 working days before the course commences.
If fees have been paid for a cancelled course, we will refund the fee received within 30 days of cancellation. The refund will be issued back to the initial payment method.
If the course run is postponed, the payment will be applied to the rescheduled run date.
If your assessment is deemed Not Yet Competent (NYC), you or your corporate person-in-charge can submit an appeal by emailing us here or contacting our office, stating your request and reasons within 3 calendar days from the assessment date.
Your appeal request should contain the following information:
- Course Run/ Batch ID (it is in the Course Run Confirmation email)
- Course Date
- Reasons for Appeal
- Name of Learner
- NRIC/ FIN
- Contact Number
- Email Address
- Corporate person-in-charge, if any
- Company name
We will consider the circumstances and may reschedule a re-assessment within 7 calendar days from the course end date. This retake will not be charged, however we reserve the right to charge $100 + GST for subsequent retakes.
Only one appeal per examination/assignment/assessment can be lodged. The outcome will be notified within two weeks of the date of appeal. Our decision will be final. Re-appeals are NOT permitted.
No refund will be issued regardless of the outcome of the final assessment. Full payment is still required.
Upon successful assessment, the learner will have Singapore Workforce Skills Qualification (WSQ) e-Certs awarded by SkillsFuture Singapore (SSG).
For individual learner
You can download your e-Certs after 2-3 weeks from the SkillsFuture portal.
For company-sponsored learner
Company HR can request that we issue a Letter of Attainment (LOA) on an expedited basis for their submission to government agencies. We can issue the LOA after successful assessments.
Subsequently, after payment is made and SkillsFuture generates the Statement of Attainment (SOA), we will email it to HR.
Further information is at https://www.myskillsfuture.gov.sg/content/portal/en/header/faqs/eCerts.html
Yes. To be eligible for funding, learners must pass the assessments as part of the SkillsFuture Singapore requirement.
Assessment-only Pathway (AOP) and Level 1 courses will be conducted through oral questioning and role-play. It usually lasts one hour per learner.
Level 2 and 3 training courses will be conducted through case studies (written tests), role-playing, and/or oral questioning.
You can log in and click on the Attendance tab to download your staff attendance. It will be based on Singpass e-attendance records or marked by our trainer if the trainee is a foreigner and does not have Singpass.
In addition, for corporates, we will scan the hardcopy attendance records for your accounting purposes. You may contact us.
As per SSG CIRCULAR/RPD/2023/2, from 1 Jan 2024, SSG will no longer require a minimum 75% attendance for course fee funding and absentee payroll funding for company-sponsored learners. However, please note that absentee payroll continues to be funded based on actual attended hours, which are based on the Singpass e-attendance. The removal of the 75% attendance requirement applies to all SSG-funded courses, which are the courses offered by us.
Passing of assessments and co-payment of course fees are still required to ensure learning outcomes and commitment from individuals and employers.
For complete no-shows, refer to our withdrawal/ no-show/ refund policies in the FAQ.
SkillsFuture Singapore (SSG) has made it mandatory for citizens, PRs, and LTVP holders to use e-attendance via Singpass as the default mode of attendance-taking for all training classes. Learners must have their Singpass account and password and their mobile phones with the Singpass App set up for attendance-taking.
We remind our learners and corporate clients of the above importance to obtain government funding for the course fees.
We reserve the right to turn learners away if they do not have Singpass and charge the full course fee.
Our invoice contains the details of the learners and government funding if available, as well as our contact details. You may contact us to clarify.
For individual learner
Payment is required before the course run commencement. The invoice will be sent upon your registration and seat confirmation.
For company-sponsored learner
SkillsFuture Singapore provides government funding, and the employer must fulfil the conditions for funding to be approved. More information is at https://www.skillsfuture.gov.sg/funding-employers. If the payment is later than the due date, the participant did not fulfil the conditions, resulting in funding not being approved and Adepco Consultants not receiving the funding; the company undertakes to pay the full course fee to Adepco Consultants.
For individual learner
- Invoices are issued upon seat enrolment.
- Payment is required before the course run commences.
- We accept bank transfers, cheques, and PayNow.
- Claims to utilise SkillsFuture Credit must be submitted to us before the course run commences.
For company-sponsored learner
- Invoices are issued after the course ends. We accept bank transfers, cheques and PayNow. SFEC cannot be used for payment.
- Payment is due by the due date for successful funding disbursement by SSG to us.
- In line with Singapore’s target to be cheque-free by 2025, we do not encourage cheque payments.
SFC can be used on top of existing subsidies. Our courses are SFC-approved.
- You must submit your claim in the MySkillsFuture Portal 60 days before your course start date (the start date is inclusive).
- Please inform us that you will use your SFC either in part or in full for the qualifying course fee net after subsidies.
- We will provide an invoice indicating the SFC to be utilised.
- You will upload the invoice before submitting the claim.
Further information is in https://www.myskillsfuture.gov.sg/content/portal/en/header/faqs/skillsfuture-credit.html
For individual learner
If you are a Singapore Citizens or Singaporean Permanent Citizens, there is no need to make any claims for funding. Funding is automatically computed according to the prevailing SkillsFuture criteria when we enrol you into the course.
You only need to pay the nett course fees, after SSG Funding. Payment is due before course run commencement. The learner can use their individual SkillsFuture Credit for payment.
For company-sponsored learner
If the learner is a Singapore Citizens or Singaporean Permanent Citizens, the employer does NOT need to claim for the SSG Funding. Funding is automatically computed according to the prevailing SkillsFuture criteria when we enrol the learner into the course.
The employer only need to pay the nett course fees, after SSG Funding. Payment is due after course run commencement + credit term. The learner cannot use their individual SkillsFuture Credit for payment.
We will liaise directly with SSG to get reimbursed for the funded portion of the course fees. From time to time, SSG may request for supporting documentation to process the funding claims and we may have to redirect the requests to you.
Companies who sponsor their employees for the course may apply for the Absentee Payroll via the Enterprise Jobs Skills Portal using their CorpPass Login. We will submit the enrolment, attendance and assessment details to SkillsFuture. Your company will then receive an email to submit AP Declaration with the necessary information. Please note AP is funded based on the actual number of training (not assessment) hours attended by the trainee. This AP process is not administered by us. For more information, please visit the EPJS Portal.
For everyone
In order to be eligible for SSG funding, you are required to attend and pass the assessment. The learner must be a Singapore Citizen, PR, or LTVP+ holder. The learner will only receive SSG funding on a module once.
Foreigners will not receive any funding.
At the moment, our courses do not support other forms of funding eg UTAP.
- Course materials will be provided by us.
- No computer/ laptop is required.
- Mobile phone with Singpass app is mandatory for Citizens, PRs and LTVP holders for e-Attendance taking.
- Bring along your ID card.
Further details will be in Seat Confirmation and Course Run Confirmation emails.
If the course run allows waiting list, then you can register under the waitlist. The system will automatically inform you of any vacancy.
Last minute enrolments are processed on a case-by-case basis. Please contact us.
Yes, you can contact us and we will help you to register an account and reserve the course seat.
We work closely with corporate HR and Operations, to help them plan course runs at different venues and register the learners. We support enrolment via Excel for corporates registered with us. To know more, please call or Whatsapp us.
Pre-requisites are indicated on the course page. Click on Register for Course and refer to the individual course page for more information.
Yes, we will hold your reservation for up to 3 days. If you do not confirm by then, our system will drop the reservation.
You can click on the Course tab and click on View. If the course has a course run scheduled, you will see the dates with available seats. Click on the Register button to register. If you do not have an account with us yet then please click on the Sign up now text to sign up with us first.
Alternatively, feel free to Whatsapp Us or call us.
For Individual Learner
You will reserve your seat for the course on the selected date. You will receive a Seat Confirmation email. To complete the registration process, payment has to be made for the applied course before commencement of the course.
Then before the course commencement, you will receive a Course Run Confirmation email.
For Company-sponsored Learner
Your HR will receive a Course Run Confirmation email. The learner will receive too if HR provides us with their email addresses. Payment is made after the end of the course.
Sure, we are contactable at â€62149787‬ or Whatsapp Us for quick responses. Our email is admin at adepco.com.sg.
We are happy to answer your training queries.
The Progressive Wage Model – Assessment Only Pathway is an option for learners who have developed the relevant skills, experience and knowledge over the years but have never had the skills formally recognised. This approach allows us to assess their competencies, and upon successful assessment, they can achieve a Statement of Attainment (SOA) awarded by SkillsFuture Singapore. They do not have to undergo full training.
AOP is offered for Level 1 cleaning courses. Each assessment is usually 1 hour per learner.
Click Register for Course and the course schedules are found under each course. You may Send Enquiry to us, or Whatsapp Us if you do not see a schedule.
Yes, we can arrange private course runs for your company. In fact, most of our course runs are conducted this way. We work closely with HR and Operations to arrange on-site training.
