About This Course

This WSQ PWM-Cleaning: Customer Management – Supervise Service Operations course is designed to equip environmental services supervisors with the knowledge and skills to manage and oversee service operations effectively.

Cleaning supervisors will learn how to meet customer expectations, ensure quality service delivery, and evaluate service performance to enhance operational efficiency in cleaning and environmental services sectors.

This CORE module is mandatory for all Cleaning Supervisors under the Progressive Wage Model (PWM).

• Skill Code: EVS-CFC-3005-1.1

Regulatory Requirement & Industry Standards

As of 31 December 2022, all cleaning businesses must ensure that their cleaning workforce meets the mandatory training requirements set by the National Environment Agency (NEA):

1️⃣ One Workplace Safety and Health (WSH) module
2️⃣ One CORE cleaning module

📌 Additional Requirement for Class 1 Licence Holders

• Cleaning businesses applying for a Class 1 Licence must ensure their workforce completes at least 3 training modules, including a minimum of 2 CORE modules.

📌 Who Must Be Trained?

• 100% of cleaners must complete training before a new or renewed cleaning business licence is issued.

• This requirement applies to all cleaners, including Singaporeans, Permanent Residents, and foreign workers, regardless of whether they are full-time, part-time, casual, or temporary employees.

• Cleaners employed for less than 3 months at the time of licence application are exempt from this requirement.

⚠️ Non-Compliance Consequences
Cleaning businesses that fail to meet the training requirement may face:
🚫 A financial penalty of up to $5,000
🚫 Suspension or revocation of their cleaning business licence

📌 If a cleaning business does not meet the training requirements at the time of licence renewal, the licence cannot be renewed.

📢 Ensure compliance today—train your workforce to meet NEA’s mandatory standards!

What You’ll Learn 📖

By completing this course, learners will develop the knowledge and skills to:

1. Fulfill internal and external customer requirements by understanding customer expectations
2. Ensure quality service delivery through effective supervision and service management
3. Monitor, evaluate, and review customer service to drive continuous improvement

Mode of Assessment

• Case study (written test)
• Role play
• Oral Questioning

Certificate 🔖

Upon successful completion, learners will receive a WSQ Statement of Attainment (SOA) for PWM-Cleaning: Customer Management – Supervise Service Operations (Skill Code: EVS-CFC-3005-1.1).

1. Letter of Attendance (LOA) can be issued by us after course completion, upon request, for your immediate submission to NEA.
2. WSQ SOA will be issued by SkillsFuture Singapore (SSG) in 1-2 days after full payment of course fees and course completion.

Validity of Certificate
The certificate does not have an expiry date.

Who Should Attend? 🙋‍♀️🙋🏻‍♂️

This course is essential for cleaning professionals working in:
✅ Multi-skilled workers, team leaders, supervisors, or operations executives

✅ Professionals in the Environmental Services industry, including:

• • Facilities management
  • Cleaning services
  • Waste management
  • Airport management
  • Food establishments

✅ Applicable to PWM Job Levels: Supervisors

📌 Employers Take Note: This training is required under PWM job levels and ensures compliance with NEA cleaning workforce regulations.

Pre-requisites

• Have an interest in or experience working in environmental services, such as facilities management, landscaping, construction, engineering, or security
• Be new entrants to the industry or existing operators who have not taken this course before
• Have undergone job orientation covering work roles, responsibilities, and workplace safety practices
• Be able to read, listen, and speak English at Employability Skills System (ESS) Literacy Level 3
• Possess numeracy skills equivalent to ESS Numeracy Level 3
• Bring a pen (courseware will be provided)
• Have a smartphone to scan the SingPass QR code for attendance tracking

📢 Ensure compliance with NEA training requirements for Supervisor and upgrade your cleaning skills today!

Topics covered include:

📌 Understand customer needs and fulfill both internal and external customer requirements

📌 Ensure high-quality service delivery to maintain customer satisfaction

📌 Monitor, evaluate, and review customer service to improve operational efficiency

📌 Lead and supervise service teams effectively in a professional cleaning environment

Our training venue is at Halycon Building, within 5-minute walk from Marymount MRT (Circle Line). We can arrange private classes for your organisation at your site as long as you meet the minimum pax criteria.

Course Duration

• 2 days (14 hours of training + 1.25 hours of assessment)

📚Our Policies

1. Click here for our policy on Funding
2. Click here for our policy on Payment
3. Click here for our policy on Withdrawal, Cancellation, No-show & Refund